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Hand your customer a repair plan they actually understand.
Every Truck Hero estimate can become a clean, plain-English Repair Explainer: shop-branded, backed by procedures, and ready to send in minutes. Fewer questions, faster approvals, less downtime.
What is a Repair Explainer?
The truck estimate, translated into plain English.
A commercial repair estimate is a wall of labor codes and line items. A Repair Explainer takes that same estimate and turns it into a document a fleet manager or owner-operator can actually read, understand, and approve.
Written in plain language
No labor codes, no jargon. What's damaged, what you're going to do about it, and why each step matters to safety and uptime.
Shown with real diagrams
Labeled visuals of the hood, cab, frame rails, and doors show the customer exactly which parts are involved. They see it, not just read it.
Backed by Industry Guidelines
It goes out under your shop's name and ties operations to Commercial Truck Guidelines.
Why it matters to your shop
A customer who understands the repair says yes faster.
The Repair Explainer isn’t paperwork. It’s the difference between a truck sitting in your lot waiting on an approval and a truck in your bay earning its keep.
Faster approvals, less downtime
When the owner understands the repair, they sign off faster. Less back-and-forth means the truck is in the bay sooner and back on the road quicker.
Answers the price question before it's asked
Every big number is tied to a real operation and a real reason. The "why is it so much?" call happens a lot less when the answer is already in their hands.
Wins the trust, and the next job
A professional, branded document sets you apart from the shop that sends a one-line quote by text. Fleets remember who made it easy to understand.
Zero extra work for your team
You already scrubbed the estimate in Truck Hero. The Explainer builds itself from that same work. You just hit send.
See a real one
A sample truck Repair Explainer.
Here is exactly what your customer receives. This one is a front-end collision on a day-cab tractor.
↕ Scroll inside the document to see the full Explainer
The number, in context
Every dollar tied to real work
The estimate total leads with the full scope, including the missed operations the Truck Hero review recovered, so the price never looks like a mystery.
Visual repair breakdown
Labeled truck diagrams
Hood, grille, headlamps, frame rails, cab. The customer sees which parts took the hit and what a real front-end repair involves.
Shop-branded header
Your name, your authority
Unit number, claim, engine, VIN. It opens like the professional document a fleet expects, with your shop front and center.
How it reaches your customer
One Explainer. Four ways to deliver it.
Secure share link
Text or email a private link the customer opens on any phone.
Print & PDF
A clean printed copy to hand over at the counter or attach to the file.
Send the Explainer straight from Truck Hero, branded to your shop.
In-app preview
Review and tweak every Explainer before it goes out. Nothing sends without you.
Give every truck a Repair Explainer.
See how Truck Hero turns your estimates into documents that get approved faster. Book a 15-minute demo.